Call 800-771-7653
Call for enrollment help—or schedule a call with Tim.
Choose the Right Help
Start with your health insurance company. These are different from marketplace application questions. Find your insurer's contact information.
Bill or Insurance ID Card
Independent enrollment assistance from Tim Proctor. We help you compare coverage and understand your options at no additional cost. Our agency provides direct routing to official services and private agent support.
Frequently Asked Questions
What is the Covered California phone number?
The official Covered California customer-service number is 800-300-1506. Tim Proctor Insurance Agency is a separate business and can be reached at 800-771-7653 for independent enrollment help.
How do I talk to a person at Covered California?
Call the official Service Center during its published hours and follow the phone menu for your question. You can also reach the official live-chat option through Covered California’s contact page. We do not have a shortcut around its phone queue.
What are the customer service hours?
The current regular schedule is weekdays from 8 a.m. to 6 p.m. Pacific Time, with weekends closed. Recheck Covered California’s contact page for schedule updates before calling.
Is there a Spanish phone number or TTY service?
Yes. Covered California lists 800-300-0213 for Spanish-language service and 888-889-4500 for TTY. Its official contact page lists additional language lines.
Is this the official Covered California website?
No. This website belongs to Tim Proctor Insurance Agency. The official marketplace website is CoveredCA.com. Our agency offers independent assistance and does not operate the official Service Center.
Will I speak with Tim as soon as I call the agency?
An AI assistant answers our agency calls, so an immediate live conversation with Tim is not guaranteed. Use the appointment link to select a time for an agent consultation.
Is there a fee for enrollment assistance?
Our agency does not charge an additional fee for enrollment assistance. This does not mean health insurance is free: premiums, deductibles, copayments, and other plan costs may apply.
Who should I call about a bill or insurance ID card?
Contact your health insurance company using the number on your card or the official insurer contact directory linked above. For application or marketplace account questions, contact Covered California.
Can I get help if I already have a Covered California plan?
Yes. Our agency can discuss renewals and plan choices. If you already work with an agent, you can contact that person first. Any required authorization must be completed before our agency can access or act on your case.
How can I check that someone is a certified agent?
Use the agent-verification information on Covered California’s Consumer Protection page, or contact Covered California directly. Verify the person before sharing private application details.
Ready to review your options?
Call our agency or schedule a consultation to discuss your next step. We are here to help you navigate your coverage and find the best plan for your family.
Disclaimer & Accessibility
This website is owned and maintained by Tim Proctor Insurance Agency, which is responsible for its content. It is not the official Covered California website and is not operated by Covered California or the State of California.
The agency contact details reach our independent business. Numbers labeled "Official Covered California" reach Covered California. Information here is general and does not determine eligibility, guarantee financial assistance, or activate insurance coverage.